questionTroubleshooting Guide

General Launcher Issues

  • Make sure Visual C++ Redistributables are installed

  • Make sure WebView2 is installed

  • Make sure Microsoft Edge is installed

  • Right click launcher.exe, select Properties and tick the unblock checkbox and apply

For error -3 or data directory error Open the Command Prompt and run icacls "%USERPROFILE%\Lexis" /grant Everyone:(F) /t /c /q

For error -4 or blank screen Try deleting the %USERPROFILE%/Lexis/Launcher folder, if that does not work, reinstall it by WebView2 by following the steps in this postarrow-up-right.

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